Icon Publishing ships worldwide.
Orders are processed Monday through Friday and are aimed to be shipped within 1-3 days of order placement – excluding weekends and (QLD) public holidays. Some specialty or pre-order items may take longer to ship; customers will be notified if so.
Tracking information is available to specific shipping methods. If tracking information is available for your selected shipping method, this information will be sent via email once dispatched on the same day it is shipped out.
Shipping Times & Tracking
All items will be dispatched via Australia Post. If customers would like more information on the location of their items during shipping, it is their responsibility to follow up with Australia Post. Once your order is dispatched, you will receive an email with tracking information.
AUSTRALIA Shipping Information
All orders within Australia will be charged a flat rate price of $7.95.
If you have not received your goods within 30 days of the estimated delivery date, please contact the team via the Contact Form on our web site.
REST OF WORLD Shipping Information
Customers have been experiencing major shipping delays for our international orders. Please contact us if you have not received your order within 60 days of ordering.
FLAT RATE SHIPPING PRICES –
(All prices in AUD)
- New Zealand – $9.95
- Rest of world – $12.95
It is the customer’s responsibility to provide the correct shipping/delivery address for your order. If an incorrect delivery address is provided, we are not responsible and have no responsibility to refund your purchase or re-send/replace the goods.
Order Does Not Arrive
Australia Post online tools can be used to track your parcel. We encourage customers to track parcels. Icon Publishing is not responsible for fault of delivery by Australia Post. Please let us know if this happens, however we are not able to refund in these circumstances.
Acceptance of Delivery
Customers are responsible for organising their own acceptance of items based on the delivery options they choose. Any re-delivery of parcels needs to be arranged and paid for by the customer. Please note that payable import taxes and duties are the responsibility of the customer. Please check with your local customs to get an idea of any duties or taxes that may apply.
International Taxes & Custom Charges
International customers may be required to pay sales tax, duty and/or Customs charges. All taxes and custom charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Icon Publishing is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
If you have any questions or concerns regarding import taxes and customs duties, please contact our team prior to placing your order.
All orders are sent out using environmentally-friendly packaging from The Better Packaging Co.
See here to view the Ethos behind the brand.